01
Detection
A camera or alarm system identifies activity at the protected site.
The monitoring operation
What happens after a CCTV activation?
A camera is only one part of site security. MSS agrees the monitoring and escalation process with each client so an activation can lead to a practical response.
From detection to follow-up.
02
Assessment
Monitoring staff review the activation against the agreed site instructions.
03
Verification
The available footage and site information help determine what has happened.
04
Response
The agreed response may include a warning, attendance or escalation.
05
Keyholder or police
Keyholders or the police are contacted where appropriate under the response plan.
06
Reporting
The client receives the outcome and any recommended follow-up actions.
The exact monitoring arrangement and response depend on the system and the agreed instructions for your site.
Discuss monitoring with MSS